DCD Retailer Services

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Important Announcements

	Diamond Select NYCC 2020 Exclusives Open for Orders Orders due 09/28/20! New York Comic Con may be hitting the virtual Metaverse for 2020 due to COVID-19 restrictions, but Diamond Select Toys offers four spectacular NYCC 2020 Exclusives that your customers will want to get close to! (No social distancing required!)

	Free Comic Book Summer 2020 Retailer Survey Online Now! Please respond by October 2! How did Free Comic Book Summer perform for your store? Click the headline to share your opinions via our online survey to let us know what worked well for you & your customers during this year’s event, and how we can make it even better for 2021!

	New Interface Created for Processing Books with Returnability Incentives Diamond’s Retailer Services Website now has a custom interface for retailers to return qualifying books with returnability incentives, which will replace the standard strip-cover returns process for previous returnability incentive programs, as well as the separate affidavit documents that you received as part of the Image No Risk #1 and BOOM! Guarantee Programs. Click on the headline for more information.

	Diamond Makes Improvements to Retailer Support Center Customers can now submit necessary information to Retailer Services in a single interaction -- reducing the time it takes to resolve their issue -- and also report overages, shortages or damages online. Click on the headline for more information.

	Diamond Service and Support Update: New Calling Hours Due to reduced staffing at the Home Office as a result of the COVID-19 pandemic, calls from customers will be now handled from 9:00 AM-2:00 PM ET and from 5:00 PM-7:00 PM ET. Click the headline for additional resources to address your issues and questions.

New to Order!

Autumnal #1 Simmonds Foil Variant (Second Printing)	Heavy #1 Cover D Second Printing	Giga #1 30 Copy Incentive Mack Foil Variant

Vault Comics AUG208062E, $9.99 Orders Due: 10/5/20	Vault Comics AUG208482E, $3.99 Orders Due: 10/5/20	Vault Comics AUG208833E, $3.99 Orders Due: 10/5/20

Retailer Login

Diamond Service and Support Update: New Calling Hours