DCD Retailer Services

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Important Announcements

	Distribution Center Update and Replenishment Order FAQ As our Distribution Center team members continue to work within social distancing and safety requirements, we want to update you on the progress of our order processing, and provide you with more details about our recent change to Replenishment Orders. Click on the headline for more information.

	Diamond Makes Improvements to Retailer Support Center Customers can now submit necessary information to Retailer Services in a single interaction -- reducing the time it takes to resolve their issue -- and also report overages, shortages or damages online. Click on the headline for more information.

	Update on Diamond Operations Distribution Center and Retailer Services teams are working with fewer employees to ensure proper social distancing and strict safety protocols to ensure the health of our staff, while simultaneously focusing on addressing customers' service needs in today’s new circumstances. Click on the headline for full details.

	Diamond Service and Support Update: New Calling Hours Due to reduced staffing at the Home Office as a result of the COVID-19 pandemic, calls from customers will be now handled from 9:00 AM-2:00 PM ET and from 5:00 PM-7:00 PM ET. Click the headline for additional resources to address your issues and questions.

	GFE Helps Retailers Meet COVID-19 Challenges with Service, Innovations While the world has been affected by COVID-19, the resulting quarantines and changes to work environments, Geppi Family Enterprises continues to devote significant resources to the support of our customers in the comics, collectibles, and tabletop game industries. Click on the headline for more information.

New to Order!

Avatar Series 1 Deluxe Action Figure Assortment	Star Wars: The Mandalorian: The Child Life Sized 16-Inch Statue	SW: A New Hope Tusken Raider Barbaric Desert Tribe ArtFX Statue

Diamond Select Toys JUN208702U, $149.94 Orders Due: 10/26/20	Rubies Costumes JUN209256I, $249.99 Orders Due: 8/17/20	Kotobukiya JUN209265J, $140.00 Orders Due: 9/7/20

Retailer Login

Diamond Service and Support Update: New Calling Hours