REMINDER: Diamond Service and Support Updated Calling Hours

Due to reduced staffing at the Home Office as a result of the COVID-19 pandemic, calls from customers will be now handled from 9:00 AM-2:00 PM ET and from 5:00 PM-7:00 PM ET.

Click the headline for additional resources to address your issues and questions, including our Retailer Support Center.

New Interface Created for Processing Books with Returnability Incentives

Diamond’s Retailer Services Website now has a custom interface for retailers to return qualifying books with returnability incentives, which will replace the standard strip-cover returns process for previous returnability incentive programs, as well as the separate affidavit documents that you received as part of the Image No Risk #1 and BOOM! Guarantee Programs.
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Diamond Makes Improvements to Retailer Support Center

Customers can now submit necessary information to Retailer Services in a single interaction -- reducing the time it takes to resolve their issue -- and also report overages, shortages or damages online.
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