Diamond Service and Support Updated Calling Hours

Due to reduced staffing at the Home Office as a result of the COVID-19 pandemic, calls from customers will be now handled from 9:00 AM-2:00 PM ET and from 5:00 PM-7:00 PM ET.

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New Interface Created for Processing Books with Returnability Incentives

Diamond’s Retailer Services Website now has a custom interface for retailers to return qualifying books with returnability incentives, which will replace the standard strip-cover returns process for previous returnability incentive programs, as well as the separate affidavit documents that you received as part of the Image No Risk #1 and BOOM! Guarantee Programs.
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Diamond Makes Improvements to Retailer Support Center

Customers can now submit necessary information to Retailer Services in a single interaction -- reducing the time it takes to resolve their issue -- and also report overages, shortages or damages online.
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